Dashboard
›
Service Delivery
Service Delivery
Phase 1 - Call Ahead
☆ Favorite
Save as template
Share
Responses
Duplicate
✎ Edit
Teammate Performing Role Play
*
Feedback and Action Items
Location
*
Please Select
Albany
Allentown
Asheville
Atlanta
Austin
Boise
Boston North Central
Boston South Foxboro
Boulder
Calgary
Charleston
Cleveland East
Coastal Ports
Connecticut
Dallas
Denver
Des Moines
Detroit
Edmonton
Fraser Valley
Grand Rapids
Indianapolis
Jacksonville
Kansas City
Lancaster
Long Island East
Louisiana South
Naples
New York City
Northern Virginia
Oahu
Oklahoma City
Omaha
Palm Beach
Philadelphia North
Phoenix
Pinellas
Reno
Rhode Island
Richmond
Sacramento
Salt Lake City
Syracuse
Tucson
Twin Cities
Vancouver Island
Virginia Beach
Washington DC
Validators Name
Validators Email
example@example.com
Call Ahead
Call ahead done 30 min prior to start of arrival window?
Yes
No
Upbeat, confident, and professional tone?
Yes
No
Clearly stated we are with 1-800-GOT-JUNK?
Yes
No
Introduce yourself and your partner clearly?
Yes
No
Address the customer using the correct prefix and last name?
Yes
No
Allow for a brief pause after customer finishes speaking before responding?
Yes
No
Ask relevant questions to understand customers priorities and end goal?
Yes
No
Elaborate on specific items we CAN take (FMJ Opportunity)?
Yes
No
Provide a 15-minute arrival window & Communicate immediately if the arrival time changes?
Yes
No
Ask where the customer prefers the truck parked?
Yes
No
Ask how the customer prefers to be notified upon arrival?
Yes
No
End the call with a positive and reassuring phrase?
Yes
No
Score
Custom widget — review for native equivalent.
Widget
Custom widget — review for native equivalent.
General Manager Email
example@example.com
Area Director Email
example@example.com
Vice President Email
example@example.com
← Back
Next →
Submit
✓ Draft saved