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Service Delivery

Phase 10 - Pricing and Payment

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Phase 10 - Pricing and Payment

Did they clearly state the final price and show them on the phone how it breaks down using calm, confident language??

Yes No

Did they answer pricing or payment questions clearly and directly?

Yes No

Did they hand the payment device to the customer with the final price breakdown still displayed (before charging the card)?

Yes No

Did they use the approved tip script exactly as trained?

Yes No

Did they give the customer space as they filled out the tip screen??

Yes No

Did they complete the payment without rushing or distracting the customer?

Yes No

Did they use the approved NPS explanation script exactly as trained?

Yes No

Did they leave the the customer while they filled out the NPS? ?

Yes No

Feedback and Action Items

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