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Service Delivery
Service Delivery
Phase 10 - Pricing and Payment
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Widget
Custom widget — review for native equivalent.
General Manager Email
example@example.com
Area Director Email
example@example.com
Vice President Email
example@example.com
Teammate Performing Role Play
*
Phase 10 - Pricing and Payment
Did they clearly state the final price and show them on the phone how it breaks down using calm, confident language??
Yes
No
Did they answer pricing or payment questions clearly and directly?
Yes
No
Did they hand the payment device to the customer with the final price breakdown still displayed (before charging the card)?
Yes
No
Did they use the approved tip script exactly as trained?
Yes
No
Did they give the customer space as they filled out the tip screen??
Yes
No
Did they complete the payment without rushing or distracting the customer?
Yes
No
Did they use the approved NPS explanation script exactly as trained?
Yes
No
Did they leave the the customer while they filled out the NPS? ?
Yes
No
Feedback and Action Items
Validators Name
Validators Email
example@example.com
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