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People Development

Phase 3 - Walk Up & Greeting (copy)

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General Manager Email

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Area Director Email

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Vice President Email

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Teammate Performing Role Play

Phase 3: Walk-up and Greeting

Walk directly from the truck to the front door using clear, respectful paths with partner present?

Yes No

Knock directly on the hinge side of the door unless instructed otherwise?

Yes No

Take 2 steps back after knocking?

Yes No

Stand confidently with open, neutral body language?

Yes No

Introduce yourself and your partner?

Yes No

Address the customer using the correct prefix and last name?

Yes No

Use the Dream Big standard greeting? "Thank you for trusting us today."

Yes No

Five Star Agenda presented?

Yes No

Communicate appreciation and willingness to help?

Yes No

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Feedback and Action Items

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