📈 People Development

Southwind 1:1

Skip Level Meeting

New Southwind Skip Level Meeting

CEL Certification

CEL Expectations

Scenario Training

Level 10 OSL Validation

NEW Level 10 Meeting Validation

Level 10 Collision Validation

Direct Report Development | Validation

Drop In / Validation Form

VP/DB OPS - Morning Meeting Structure Validation

Teammate Feedback Form | Leadership

AP 1 Leadership Class Feedback

Leadership Assessment

DREAM BIG — Weekly Training Test

DoO/DoPD Development · Credit 101 Reflection

DoPD Development · Scenario Validation Criteria

DoO Development · Session 1 Reflection

Feedback Form

Receipt of Service (copy)

EOD Checklist (copy)

Mindset (copy)

Solutions (copy)

Rigor (copy)

Phase 7 - Clean-Up (copy)

Empathy (copy)

5 Levels of Leadership Assessment Part 3: Teammate POV (copy)

Collision Documentation (copy)

Team Culture Assessment (2) (copy)

SEC WOW Factor Challenge (copy)

Care (copy)

Phase 10 - Pricing and Payment (copy)

SW Executive Daily Morning Huddle Blindspot Check (copy)

Phase 6 - Prep, Removal and Truck Loading (copy)

5 Levels of Leadership Assessment Part 1: Leadership Level Characteristics (copy)

Phase 9 - Before and After Photos (copy)

Timely (copy)

Service Delivery Validation (copy)

Fleet Manager EOD (copy)

Phase 3 - Walk Up & Greeting (copy)

Unique (copy)

Driver and Navigator Point System (copy)

SW Executive Daily Afternoon Huddle Blindspot Check (copy)

Phase 4 - Initial Walkthrough (copy)

Team Culture Assessment (copy)

Phase 5 - Estimate (copy)

Phase 2 - Truck Arrival (copy)

Phase 8 - Final Walk-Through (copy)

Documentation Form (copy)

Attendance (copy)

Obsessed (copy)

Phase 11 - Goodbye and Close (copy)

Royal Blue Service Program (copy)

5 Levels of Leadership Assessment Part 2: Leader POV (copy)

Phase 1 - Call Ahead (copy)

Certificate of Destruction (copy)

CEL Certification (copy)

NEW Level 10 Meeting Validation (copy)

New Southwind Skip Level Meeting (copy)

CEL Expectations (copy)

Southwind 1:1 (copy)

Skip Level Meeting (copy)

Direct Report Development | Validation (copy)

Level 10 OSL Validation (copy)

Teammate Feedback Form | Leadership (copy)

Drop In / Validation Form (copy)

Scenario Training (copy)

Feedback Form (copy)

Level 10 Collision Validation (copy)

VP/DB OPS - Morning Meeting Structure Validation (copy)

Phase 6 - Prep, Removal and Truck Loading (copy) (copy)

SW Executive Daily Afternoon Huddle Blindspot Check (copy) (copy)

Unique (copy) (copy)

Documentation Form (copy) (copy)

Team Culture Assessment (copy) (copy)

Phase 11 - Goodbye and Close (copy) (copy)

Phase 8 - Final Walk-Through (copy) (copy)

Collision Documentation (copy) (copy)

Timely (copy) (copy)

Phase 2 - Truck Arrival (copy) (copy)

Certificate of Destruction (copy) (copy)

Empathy (copy) (copy)

Fleet Manager EOD (copy) (copy)

Care (copy) (copy)

Phase 7 - Clean-Up (copy) (copy)

Obsessed (copy) (copy)

SEC WOW Factor Challenge (copy) (copy)

Phase 1 - Call Ahead (copy) (copy)

Phase 10 - Pricing and Payment (copy) (copy)

5 Levels of Leadership Assessment Part 1: Leadership Level Characteristics (copy) (copy)

5 Levels of Leadership Assessment Part 2: Leader POV (copy) (copy)

Phase 3 - Walk Up & Greeting (copy) (copy)

Phase 9 - Before and After Photos (copy) (copy)

Receipt of Service (copy) (copy)

SW Executive Daily Morning Huddle Blindspot Check (copy) (copy)

Phase 4 - Initial Walkthrough (copy) (copy)

Solutions (copy) (copy)

Driver and Navigator Point System (copy) (copy)

Royal Blue Service Program (copy) (copy)

5 Levels of Leadership Assessment Part 3: Teammate POV (copy) (copy)

Mindset (copy) (copy)

Attendance (copy) (copy)

EOD Checklist (copy) (copy)

Rigor (copy) (copy)

Phase 5 - Estimate (copy) (copy)

Service Delivery Validation (copy) (copy)

Team Culture Assessment (2) (copy) (copy)

CEL Certification (copy) (copy)

NEW Level 10 Meeting Validation (copy) (copy)

New Southwind Skip Level Meeting (copy) (copy)

CEL Expectations (copy) (copy)

Southwind 1:1 (copy) (copy)

Skip Level Meeting (copy) (copy)

Direct Report Development | Validation (copy) (copy)

Level 10 OSL Validation (copy) (copy)

Teammate Feedback Form | Leadership (copy) (copy)

Drop In / Validation Form (copy) (copy)

Scenario Training (copy) (copy)

Feedback Form (copy) (copy)

Level 10 Collision Validation (copy) (copy)

VP/DB OPS - Morning Meeting Structure Validation (copy) (copy)

Phase 6 - Prep, Removal and Truck Loading (copy) (copy) (copy)

SW Executive Daily Afternoon Huddle Blindspot Check (copy) (copy) (copy)

Unique (copy) (copy) (copy)

Documentation Form (copy) (copy) (copy)