Phase 1 - Call Ahead (copy) (copy)

Call ahead done 30 min prior to start of arrival window?

Yes No

Upbeat, confident, and professional tone?

Yes No

Clearly stated we are with 1-800-GOT-JUNK?

Yes No

Introduce yourself and your partner clearly?

Yes No

Address the customer using the correct prefix and last name?

Yes No

Allow for a brief pause after customer finishes speaking before responding?

Yes No

Ask relevant questions to understand customers priorities and end goal?

Yes No

Elaborate on specific items we CAN take (FMJ Opportunity)?

Yes No

Provide a 15-minute arrival window & Communicate immediately if the arrival time changes?

Yes No

Ask where the customer prefers the truck parked?

Yes No

Ask how the customer prefers to be notified upon arrival?

Yes No

End the call with a positive and reassuring phrase?

Yes No

Score

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General Manager Email

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Area Director Email

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Vice President Email

example@example.com