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People Development
Phase 11 - Goodbye and Close (copy)
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Teammate Performing Role Play
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Feedback and Action Items
Location
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Validators Name
Validators Email
example@example.com
Phase 11 - Goodbye and Close
Did they thank the customer by name for the opportunity to serve them?
Yes
No
Did they use a calm, genuine, unhurried tone?
Yes
No
Did they maintain eye contact and positive body language during the farewell?
Yes
No
Did they offer a warm closing statement before departure? (Include seomthing that ties into creating space for possibility)
Yes
No
Did they ensure the final customer interaction reflects pride in our work and the brand?
Yes
No
Did they exit the property calmly and professionally?
Yes
No
Score
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General Manager Email
example@example.com
Area Director Email
example@example.com
Vice President Email
example@example.com
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