Customer Experience Leader Expectations
Alignment
Engage in all meetings
Engage in groupchat/Southwind App
Asks Questions
Integrity
Proper money handling
On Time (Attendance Policy)
Safe Driving
Return all required equipment
Development
Participate in Certified Sales Training
Open to feedback
As a CEL, measurements of success are as follows:
Safe Driving: abide by company driving policy
Motor Vehicle Inspection: completed prior to moving vehicle
Attendance: Clock in/out on time (attendance Policy)
Integral money handling ALWAYS
Follow all EOD/Morning processes (Consolidation/Metal etc.)
Mindset: Positive attitude DAILY
Failure to comply with expectations could result in progressive discipline actions up to suspension and/or termination.