Empathy (copy) (copy)

EMPATHY

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How would Empathy be defined?

A) Understanding and sharing the feelings and experiences of our customers. B) Reading the mind of a customer. C) Telling a customer that you feel sorry for their situation. D) Disregarding what a customer is trying to tell you about their story.

What is the first element of Empathy?

A) Knowledge B) Questions C) Relational D) Genuine

What is the second element of Empathy?

A) Patience B) Pressure C) Rapport D) Practicality

What is the third element of Empathy? *

A) Emotional Intelligence B) Positivity C) Intelligent Speaking D) Sympathy

What is one example of how you showed EMPATHY on site today? *

Score *

Location *

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Empathy (copy) (copy)

EMPATHY

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